FREE SERVICE-CLOUD-CONSULTANT PRACTICE, SERVICE-CLOUD-CONSULTANT RELIABLE TEST GUIDE

Free Service-Cloud-Consultant Practice, Service-Cloud-Consultant Reliable Test Guide

Free Service-Cloud-Consultant Practice, Service-Cloud-Consultant Reliable Test Guide

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Salesforce Service-Cloud-Consultant certification exam is designed for professionals who want to demonstrate their expertise in implementing and consulting on Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is highly sought after by individuals who are looking to advance their careers in the Salesforce ecosystem, and it is a testament to their skills and knowledge in the field of customer service.

Salesforce Certified Service cloud consultant certification is highly valued in the industry and is a testament to the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is an advanced-level certification that requires candidates to have a deep understanding of the Service Cloud features and functionalities, including case management, knowledge management, contact center automation, and social customer service.

Salesforce is a cloud-based customer relationship management (CRM) software that is widely used by businesses across the world. It provides a comprehensive suite of tools for managing customer interactions, sales, marketing, and service. Salesforce offers several certifications to help professionals validate their expertise in using the platform. One of the most sought-after certifications is the Salesforce Service-Cloud-Consultant Certification Exam.

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Getting the related Service-Cloud-Consultant certification in your field will be the most powerful way for you to show your professional knowledge and skills. However, it is not easy for the majority of candidates to prepare for the Service-Cloud-Consultant exam in order to pass it, if you are one of the candidates who are worrying about the exam now, congratulations, you can have our Service-Cloud-Consultant Study Tool. We can assure you that you can pass the exam as well as getting the related certification in a breeze with the guidance of our Service-Cloud-Consultant test torrent.

Salesforce Certified Service cloud consultant Sample Questions (Q83-Q88):

NEW QUESTION # 83
A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge.
Which set of factors should be considered when selecting the articles to migrate?

  • A. Last modified date and terms searched frequently in the last year
  • B. Last modified date and total number of article views in the last year
  • C. Original creation date and total number of article views in the last year

Answer: B

Explanation:
When migrating an external knowledge base into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is essential. These factors help identify the most relevant and frequently used content, ensuring that the migrated knowledge base is up-to-date and meets the users' needs.
The last modified date indicates the currency of the information, suggesting that the content is still relevant and maintained. The total number of views serves as an indicator of the article's usefulness and popularity among users. Focusing on these factors during the migration process ensures that the most valuable and current content is prioritized, enhancing the effectiveness of the Salesforce Knowledge base.


NEW QUESTION # 84
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone
to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

  • A. Create a softphone layout and assign to user profiles.
  • B. Assign the correct Salesforce users to the Call Center.
  • C. Install an adapter from AppExdiange to work with third-party cn systems.
  • D. Assign the Salesforce CTI license to Salesforce users.
  • E. Enable Live Agent in their community to chat with an agent.

Answer: A,B,C


NEW QUESTION # 85
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

  • A. Social Post record
  • B. Case notes related list
  • C. Case Chatter feed
  • D. Case activity feed

Answer: A

Explanation:
Explanation
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object


NEW QUESTION # 86
Which advantage does Salesforce provide with the OpenCTI framework?

  • A. Developers can integrate with any telephony platform available with minimal need for customization.
  • B. Agents can run their softphone at the operating system level, embedded in the task bar or system tray.
  • C. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

Answer: C

Explanation:
Salesforce's OpenCTI framework offers the significant advantage of cross-platform compatibility for telephony integration. This means that developers can create a telephony solution that works across various browsers and operating systems without needing to customize for each environment. This capability ensures that agents have a consistent telephony experience regardless of their chosen hardware or software, enhancing efficiency and reducing development overhead.


NEW QUESTION # 87
Cloud Kicks (CK) plans to use Queues for case management. CK wants to limit the ability to modify cases to the appropriate users. CK needs to understand the different between a Private and Public Read Only organization-wide defaults sharing model on cases.

  • A. In a Public Read Only sharing model, all jsers can take ownership of cases in the Queue.
  • B. in a Private sharing model, only queue members can take ownership or cases in the Queue.
  • C. In a Public Read Only sharing model, al users can view cases in a Queue.
  • D. In a Private sharing model, only queue members and direct reports can view cases in a Queue.

Answer: C

Explanation:
Explanation
In a Public Read Only sharing model, all users can view cases in a Queue is the correct statement that describes the difference between a Private and Public Read Only organization-wide default sharing model on cases. Organization-wide default sharing model is a setting that determines the baseline level of access users have to each other's records. Private sharing model means that only the record owner and users above them in the role hierarchy can view and edit records, unless access is granted by other means, such as sharing rules or manual sharing. Public Read Only sharing model means that all users can view records, but only the record owner and users above them in the role hierarchy can edit records, unless access is granted by other means.
Queues are locations where records are routed to await processing by a group of users. Queues can be used to assign cases to the users who have the appropriate skills, availability, or capacity to work on them. Users who are members of a queue can view and take ownership of records in that queue. Users who are not members of a queue can view records in that queue if the organization-wide default sharing model is Public Read Only or higher, but they cannot take ownership of those records. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.sharing_model_fields.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_casequeues.htm&type=5


NEW QUESTION # 88
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